Chat Platform Testing

Chat Events Reference

Code	Long Name	Description
`chs`	chat_start	Conversation started
`cho`	chat_open	Widget opened
`cms`	chat_message_send	User sent message
`cmr`	chat_message_receive	Agent/bot sent message
`cec`	chat_email_capture	Email captured (also emits `pp`)
`che`	chat_end	Conversation ended

SDK Method Test Grid

Each button calls the actual _ll.chat.* SDK method. Open browser console to see queued events.

Widget Opened

Fires when the chat widget is opened by the user.

_ll.chat.widgetOpened({
  platform: 'dft'
});

Chat Started

Fires when a new conversation begins.

_ll.chat.started({
  platform: 'dft',
  conversationId: 'conv-' + Date.now(),
  agentName: 'Sales Bot',
  isBot: true
});

User Message Sent

Fires when the visitor sends a message.

_ll.chat.messageSent({
  platform: 'dft',
  conversationId: 'conv-123',
  messageText: 'I need help with pricing',
  messageIndex: 1
});

Agent Message Received

Fires when an agent or bot sends a message to the visitor.

_ll.chat.messageReceived({
  platform: 'dft',
  conversationId: 'conv-123',
  agentName: 'Sarah',
  isBot: false,
  messageText: 'Happy to help! What plan are you looking at?',
  messageIndex: 2
});

Email Captured

Fires when an email is captured during chat. Also triggers a pp (possible_person) event.

_ll.chat.emailCaptured({
  platform: 'dft',
  email: 'chat-lead@acmecorp.io',
  firstName: 'Chat',
  lastName: 'Lead',
  phone: '+1-555-867-5309',
  conversationId: 'conv-123'
});

Chat Ended

Fires when the conversation is closed or completed.

_ll.chat.ended({
  platform: 'dft',
  conversationId: 'conv-123',
  durationMs: 180000,
  messageCount: 8
});

Widget Closed

Fires when the chat widget is closed by the user.

_ll.chat.widgetClosed({
  platform: 'dft'
});

Simulated Full Conversations

Run a complete conversation sequence with realistic delays between events. Watch the log below to see each event fire in order.

Waiting for simulation...

Drift Conversation Sequence:

0ms    widgetOpened    { platform: 'dft' }
500ms  started         { platform: 'dft', conversationId, agentName: 'Sales Bot', isBot: true }
1000ms messageReceived { bot greeting: "Hi there! How can I help?" }
2000ms messageSent     { user: "I'd like to learn about your enterprise plan" }
3000ms messageReceived { agent: "Great question! Let me connect you with our team." }
4000ms emailCaptured   { email: 'drift-lead@techstartup.io', firstName: 'Demo', lastName: 'User' }
5000ms ended           { durationMs: 300000, messageCount: 8 }

Intercom Conversation Sequence:

0ms    widgetOpened    { platform: 'ic' }
500ms  started         { platform: 'ic', conversationId, agentName: 'Fin AI', isBot: true }
1000ms messageReceived { bot: "Welcome! What brings you here today?" }
2000ms messageSent     { user: "Having trouble with my billing" }
3000ms messageReceived { agent (human): "Let me look into that for you" }
4000ms emailCaptured   { email: 'intercom-user@bigcorp.com', firstName: 'Intercom', lastName: 'User' }
5000ms ended           { durationMs: 240000, messageCount: 6 }