LiveChat

Real LiveChat widget (license 12501717). The ListenLayer adapter tracks the lifecycle and email capture via the official LiveChatWidget.on() API, and message bodies via LiveChat's internal postMessage IPC (secure.livechatinc.com → on_message). LiveChat has no chat_started/new_message events, so the adapter derives everything from the real events below. Interact with the live widget to generate real tracking events.

1. Open the chat bubble in the bottom-right corner (visibility_changed: maximized) → widget opened.
2. Fill in the pre-chat form (name + email) and submit (form_submitted: prechat; the adapter then reads get('customer_data')) → email captured.
3. Send a message (on_message IPC with user_type: visitor, plus customer_status_changed: queued/chatting) → message sent (with text) + conversation started.
4. An agent reply (on_message IPC with user_type: agent) → message received (with text).
5. Minimize the widget (visibility_changed: minimized) → widget closed. Return to browsing (customer_status_changed: browsing) → conversation ended.

Note: LiveChat's widget-API new_event does not expose the body text (only type + author). Like the Drift adapter, ListenLayer instead reads the body from LiveChat's iframe→host postMessage IPC: the on_message store action carries { text, user_type } (visitor = sent, agent = received), so messageText is the real message. Email is not in the customer_status_changed payload either — the adapter reads it from get('customer_data') after the pre-chat form_submitted.